Program Manager

Cambridge, Massachusetts, United States Full-time

Location: Cambridge, MA

Type: Full time employee

Compensation: Commensurate with experience

DESCRIPTION

A full-time position that reports to the Director of Leadership Development, the Program Manager is an important part of the PCP team and is responsible for managing PCP’s partnerships and programs at academic institutions across the country. The Program Manager serves as manager for all PCP-run programs related to the PCP Action Network, including but not limited to: the Cohort Program, the Catalyst Program, the Coaching Development Program,  and the Gregg Stracks Leadership Summit. And the Program Manager also manages PCP’s role in partner academic programs such as the Relational Leadership Institute (RLI).

 

The Program Manager is a self-starter who utilizes their own leadership skills and an equity lens to build relationships with and support the work of students, faculty, and administrative staff in their local projects to further PCP’s mission and values and disseminate Leadership skills and theories throughout the academic community.

 

ABOUT PCP

Founded in 2010, Primary Care Progress is a national 501(c)(3) organization committed to building a stronger primary care system. Working with current and future healthcare professionals from across disciplines and career stages, we’re strengthening the individuals, teams, and communities at the heart of primary care, ultimately leading to sustainable models of care and better health for all.

 

OUR VALUES

Our organization is driven as much by our values as we are by our mission. That means every member of the team works hard to embody:

  • Trust, Integrity, and an Eagerness to Learn
    We engage really smart people, invest in them, and trust them to do their best.
  • Commitment to the Team and the Mission
    We believe in the strength of diverse, engaged teams, working collaboratively to achieve great things.
  • Equity and Inclusion
    We’re fearless advocates for health equity and access, championing a system of care that welcomes and respects all.

 

WHO YOU ARE

  • A team player who cares about collaborating and the wellbeing of your team
  • Able to adapt and thrive in a fast paced environment
  • An effective and creative problem solver
  • Someone who seeks to remove obstacles and aims to smooth any complexities with professionalism, respect, and humility

 

RESPONSIBILITIES OF THE ROLE

GENERAL

  • Provide leadership for national programs aimed at infusing PCP’s framework of Relational Leadership into primary care
  • Support planning, management, and oversight of all programs that serve academic institutions
  • Manage operational aspects of programs including running meetings; identifying, scheduling and keeping track of project deliverables, milestones, timelines, and required tasks; and communicating to the team
  • Create and execute project work plans and revise as appropriate
  • Ensure project requirements are achieved in a timely fashion and within guidelines
  • Provide high quality customer service to all stakeholders

 

PCP PROGRAM MANAGEMENT

  • Manage and execute the daily operations of programs and events that serve the PCP Action Network
  • Provide direct coaching and mentoring of PCP teams of students, trainees, and faculty
  • Recruit and process registrations and  scholarships of Team Leaders and Faculty Advisors at the Gregg Stracks Leadership Summit
  • Serve as manager of PCP’s role in other academic programs that teach PCP’s Relational Leadership content. (For example: Relational Leadership Institute at Oregon Health & Science University)
  • Serve as trainer, facilitator and co-creator of PCP’s educational offerings on various aspects of Relational Leadership
  • Work closely with outside consultants on the evaluation of our programs and their outcomes

COMMUNICATION

  • Manage Programs communications and training-related information including scheduling, registration, reminders, and evaluations for program participants, Leadership Pathway members, and Subject Matter Experts
  • Manage communication with academic institutions around Relational Leadership Institute program design and expansion
  • Communicate program objectives and plans clearly
  • Manage and communicate changes as needed
  • Escalate concerns appropriately

 

ADMINISTRATIVE

  • Manage a highly accurate database of Teams, Contacts, Action Network Projects, and Trainings in Salesforce
  • Manage the Team Application and Funding Application processes
  • Keep program files organized and easy to access
  • Collect and summarize materials for presentations to key stakeholders and program participants

COMPETENCIES

  • Excellent written and verbal communication skills
  • Ability to speak, write, and present messages effectively
  • Ability to communicate effectively with colleagues and staff both inside and outside the organization
  • Strong administrative, problem solving, and interpersonal skills
  • Ability to prioritize, organize, and create standard operating procedures and materials
  • Ability to work as part of a team
  • Commitment to the values of racial equity and inclusion

QUALIFICATIONS

  • 3-5 years experience in the academic and/or nonprofit sector
  • Strong project management skills
  • Strong technical skills, including Microsoft Office and Google Docs
  • Proficient in CRM systems, preferably Salesforce
  • Experience in education curriculum design preferred
  • Entrepreneurial spirit
  • Demonstrated commitment to the principles of continuous improvement, to organizational mission and values, and to justice for all
  • Self-directed, collaborative worker with proven history of taking initiative
  • Reliability, good judgment, and flexibility
  • 15% travel; evening and weekend work required

 

Primary Care Progress provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment on the basis of race, color, religion, creed, sex, sexual orientation, gender (including pregnancy), gender identity, national origin, citizenship, ancestry, family status, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status. All personnel actions, including but not limited to those relating to hiring, job assignment, performance assessment, promotion, compensation, benefits, layoff and termination, are based on the principle of equal employment opportunity.