Senior Instructional Designer

Cambridge Full-time

Position:  Senior Instructional Designer

Location: Cambridge, MA

Type: Full-time employee

Compensation: Commensurate with experience



The Senior Instructional Designer is an important role for PCP as we continue to expand our core curriculum offerings. This position is focused on designing training for both external and internal participant delivery using a variety of modalities (instructor-led classroom and webinar, self-paced e-learning, blended); and using existing templates to develop training materials such as toolkits, participant and trainer materials, reference tools and data, activities, and certification exams. This position is also responsible for revising existing content on an ongoing basis and sharing recommendations and implementing changes to courses or curriculum. This position partners across the PCP network including our national team, student/faculty community, and our ever expanding client population. Though not the primary focus, on occasion, this position may also deliver training sessions.



Founded in 2010, Primary Care Progress is a national 501(c)(3) organization committed to building a stronger primary care system. Working with current and future healthcare professionals from across disciplines and career stages – from students and faculty to providers and health systems leaders – we offer leadership development and support that emphasizes relational skills, individual resilience, and advocacy. By providing the resources and community necessary to excel, we’re strengthening the individuals and teams at the heart of primary care, ultimately leading to sustainable models of care and better health for all.



Our organization is driven as much by our values as we are by our mission. That means every member of the team works hard to embody:

  • Trust, Integrity, and an Eagerness to Learn
    We engage really smart people, invest in them, and trust them to do their best.
  • Commitment to the Team and the Mission
    We believe in the strength of diverse, engaged teams, working collaboratively to achieve great things.
  • Equity and Inclusion
    We’re fearless advocates for health equity and access, championing a system of care that welcomes and respects all.



  • A team player who cares about the wellbeing of your colleagues
  • An effective and creative problem solver
  • An individual seeking to remove obstacles and smooth complexities with professionalism, respect, and humility





  • Collaborate with the Director of Leadership Development, Director of Operations, and other PCP leadership and extended team members and partners to identify needs and solutions for our projects and infrastructure
  • Use instructional design knowledge and experience to create clear and engaging instructional materials that effectively meet the needs of the organization
  • Partners with outside organizations and departments within the company to understand and assess their training needs and offers viable solutions.
  • Create detailed project plans - outline deliverables, dependencies, timeline to meet project and organizational goals
  • Manage work independently and, when needed, plan customization of projects
  • Manage timelines to ensure project requirements are achieved in a timely fashion and within guidelines
  • Participates in the evaluation of learning and development programs, including design,  assessment, and guidance on program improvements
  • Recommend new tools or processes where needed
  • Perform research activities (including data collection and analysis)
  • Consult and collaborate with subject matter experts from all levels within the organization to translate complex information and concepts into easy-to-understand learning programs and materials that are technically accurate and culturally appropriate.
  • Create storyboards, audio and simulation scripts, job aids, scenarios, learning activities, online course content, instructor-led presentations, learning assessments, user guides, animations, videos and podcasts using sound instructional design theory.
  • Participates in the evaluation of learning and development programs, including design,  assessment, and guidance on program improvements
  • Able to deliver an effective and engaging training session



  • Provide regular updates to stakeholders on the progress of projects
  • Solve problems independently, create solutions/tools and communicate concerns in a timely manner
  • Operate within a growth mindset and culture of feedback



  • Collaborate with Director of Operations and other team members to support maintenance of Salesforce database and Learning Management System
  • Organize and maintain project files using our web-based project management platforms



  • Excellent written and verbal communications skills
  • Action-oriented and adaptable problem-solver with the ability to exercise reasonable judgment to find solutions to problems
  • Strong interpersonal skills and the ability to engage a wide variety of individuals in support of common goals and effective teamwork
  • Ability to work both independently and as part of a team in an entrepreneurial, collaborative, and fast-paced setting
  • Ability to coordinate multiple, complex projects with a high degree of organization, attention to detail, and flexibility
  • Demonstrated passion for Primary Care Progress’ mission to transform primary care delivery through leadership development and advocacy



  • Minimum five-seven  years experience ideally in an academic, non-profit, consulting  or business environment working on instructional design assignments
  • instructional design skills (analysis, design, development, implementation, evaluation)
  • Basic to intermediate e-learning development skills utilizing software (for example: Captivate, Camtasia)
  • Proficiency in Microsoft Office Suite
  • Strong written and oral communication skills, experience in communicating effectively with a diverse group
  • Prefer experience with Leadership development frameworks.
  • Prefer experience with SalesForce and learning management systems
  • Prefer experience in the following industries: healthcare, academia


Primary Care Progress provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment on the basis of race, color, religion, creed, sex, sexual orientation, gender (including pregnancy), gender identity, national origin, citizenship, ancestry, family status, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status. All personnel actions, including but not limited to those relating to hiring, job assignment, performance assessment, promotion, compensation, benefits, layoff and termination, are based on the principle of equal employment opportunity.